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Pause and Reflect
In the strategy lesson, you learned that a customer service vision should be simple and easy to understand, like this one from Starbucks: “We create inspired moments in each customer’s day.” Now it’s your turn to get inspired!
When you’re ready to move on, scroll down.
Grab a pen and paper and ask yourself these questions:
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Who are our customers, and what do they expect from us?
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How do we want customers to feel about us?
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What can we do to please customers?
Use the answers to draft your own vision statement. Don’t worry, it’s just a draft to get you started. Try sharing these questions with your team to see what they come up with, too
