Pause and Reflect
In the strategy lesson, you learned that a customer service vision should be simple and easy to understand, like this one from Starbucks: “We create inspired moments in each customer’s day.” Now it’s your turn to get inspired!
When you’re ready to move on, scroll down.
Grab a pen and paper and ask yourself these questions:
Who are our customers, and what do they expect from us?
How do we want customers to feel about us?
What can we do to please customers?
Use the answers to draft your own vision statement. Don’t worry, it’s just a draft to get you started. Try sharing these questions with your team to see what they come up with, too
