Check your understanding of proactive customer service by answering the following two questions.
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Question 1 of 2
1. Question
Tanisha is a customer service rep at a small, high-end clothing company. Most of her days are a combination of reactive and proactive service.
Can you match the tasks below with the right service category?
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- Proactive Service
- Reactive Service
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Tanisha writes an FAQ on how to measure what size you are.
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Tanisha answers phone calls from confused customers.
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Question 2 of 2
2. Question
A software company is experiencing a significant bug with their solution. They’re in crisis management mode—all hands on deck. Programmers are working to solve the problem, but how can the support team offer proactive service?
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