Are you ready to put your new customer service skills to use? Check your knowledge by answering the following statements with either Do or Don’t.
You must score at least 80% to pass this assessment and be awarded your course certificate.
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1. Question
Can you identify the following sales tools? Check your understanding by completing the following matching activity.
Sort elements
- Prospecting and Sales Intelligence
- CRM
- Email Management
- Analytics
- Document Management
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Helps find and qualify prospective customers and strategise contact
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Helps salespeople manage customer interactions
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Streamlines sales communications
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Provides insight on how effectively a sales team is working
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Organises paperwork involved with sales
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